Nagad1 Terms & Conditions — A Complete Guide to Using the Betting Platform

Nagad1 (hereinafter referred to as the "Platform" or "we") is an online sports betting and gaming platform based in Bangladesh. These terms and conditions apply to the use of the nagad1.net website and its associated mobile application.

By creating an account or using the nagad1 platform, you are deemed to have fully agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the platform.

These terms and conditions are available in both English and Bangla. In the event of any dispute or ambiguity, the Bangla version shall be considered authoritative. nagad1 is committed to operating transparently and protecting the rights of its users.

To create an account on nagad1, you must provide accurate and complete information. Registering with false details is a direct violation of nagad1's terms and conditions and may result in permanent account closure.

What you need to register:

• Full legal name (as per National ID)
• Active Bangladeshi mobile number
• Valid email address
• Date of birth (must be 18 or older)
• Current residential address

Only one account may be registered per person. Creating multiple accounts using the same mobile number or email address is strictly prohibited. If nagad1 determines that a person is operating more than one account, all associated accounts will be closed and any funds held may be forfeited.

Use a strong password and keep two-factor authentication (2FA) enabled to keep your account secure. If you notice any unusual activity on your account, contact our customer support immediately.

Nagad1 strictly enforces an 18+ policy. No one under the age of 18 is permitted to create an account or place bets on nagad1. Identity documents may be requested at any time to verify the date of birth provided during registration.

Acceptable documents for KYC (Know Your Customer) verification:

• National ID Card (NID)
• Passport
• Driving License
• Birth Registration Certificate (for users aged 18–21)

Nagad1 may require mandatory KYC verification before processing large withdrawals or if suspicious activity is detected on an account. Withdrawal access may be temporarily suspended until verification is complete.

All submitted documents are kept strictly confidential and used solely for identity verification. nagad1 does not share your identity documents with any third party.

Nagad1 supports Bangladesh's most popular mobile banking services. All payment transactions are processed through secure, encrypted channels.

Deposit Rules:

• Deposits must be made from an account registered in your name
• Third-party deposits are strictly prohibited
• Deposit amounts will be credited to your account instantly
• No extra charges on deposits

Withdrawal Rules:

• Withdrawals can only be made to your own payment account
• Large withdrawals may be held pending completion of KYC verification
• Maximum daily withdrawal limit: ৳50,000
• Wagering requirements must be met before withdrawing any bonus winnings

All betting on nagad1 is governed by specific rules. Once a bet is confirmed, it cannot be changed or cancelled — however, you may settle a bet early using the Cash Out feature.

General betting rules:

• Minimum bet amount: ৳20
• Maximum winnings per bet are capped (varies by game)
• Live bets are offered after a match has started
• Subject to odds changes — the odds at the time of bet confirmation are final
• If a bet is affected by a technical issue, nagad1 will make the final determination

In the event of a match cancellation or postponement:

• Bets will be refunded if less than 50% of the scheduled match has been played
• Results will be considered valid if more than 50% of the scheduled match duration has been played
• In the event of a tie or draw, the outcome will be determined according to the bet's terms and conditions

Nagad1's decisions are final. However, if you dispute a result, you may raise a complaint with customer support within 72 hours.

Nagad1 regularly offers a variety of bonuses and promotional deals. Each bonus has its own terms and conditions, detailed on the relevant promotion page.

General bonus terms:

• Make sure to read the applicable wagering requirements carefully before claiming any bonus
• Welcome bonus is for new members only — applicable once per person
• Bonus funds cannot be withdrawn directly — a specified wagering amount must be completed first
• Bonuses will be automatically cancelled upon expiry
• Multiple bonuses cannot be used simultaneously (unless otherwise stated)

If nagad1 has reason to believe a user is abusing the bonus system, it reserves the right to cancel that user's bonuses and investigate the account.

Nagad1 is committed to running a fair and transparent platform. The activities listed below are strictly prohibited on nagad1, and any violation will result in immediate account closure.

Prohibited activities:

• Creating an account under a false identity or using someone else's credentials
• Operating multiple accounts or abusing bonus benefits
• Participation in match fixing or result manipulation
• Using automated betting software or bots
• Exploiting technical errors or platform glitches for personal gain
• Depositing funds obtained through theft or fraud
• Money laundering or any other illegal financial activity

If fraud is proven, all funds in the account will be forfeited and legal action may be taken if necessary. nagad1 is legally obligated to provide information to the relevant authorities.

Nagad1 reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• Breach of Terms & Conditions
• Failure to complete KYC verification or providing false information
• Participation in prohibited activities
• Account inactivity for an extended period (more than 12 months)
• At the user's own request (self-exclusion)

Users will be notified by email or SMS before their account is closed (except in urgent cases). A monthly maintenance fee of ৳50 may apply to inactive accounts.

To close your account, please contact customer support. Make sure to withdraw all available funds before the account is closed.

Nagad1 believes betting should be a form of entertainment. We encourage all users to game responsibly and have put several protective measures in place to support that.

Responsible Gaming Tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Betting Limits: Set a maximum bet limit within a defined time period
• Session Limit: Set a limit on how long you can use the platform in a single session
• Cooling-Off Period: Temporarily suspend your account for 24 hours up to 30 days
• Self-Exclusion: Deactivate your account for anywhere from 6 months to permanently

Nagad1 takes the security of your personal data seriously. Any information we collect is used solely for service improvement, identity verification, and compliance with legal obligations.

• Your data is protected with 256-bit SSL encryption
• Your information is never shared with third-party advertisers
• Information is not disclosed to government authorities without a legal directive
• You have the right to request access to, correction of, or deletion of your personal data

For more details, visit our Privacy Policy View the page.

Nagad1 is committed to treating all users fairly and transparently. If a dispute or complaint arises, please follow the process below:

1. Step One: Contact our customer support via live chat or email. Most issues are resolved within 24 hours.
2. Step Two: If your issue remains unresolved, you may file a formal complaint. We will respond in writing within 72 hours.
3. Step Three: If both parties are unable to reach a resolution, a neutral third-party mediator may be engaged.

All disputes will be resolved in accordance with the laws of Bangladesh. Courts in Dhaka hold final jurisdiction over such matters.

Nagad1 reserves the right to partially or fully amend these terms and conditions at any time. Users will be notified at least 7 days before any changes take effect.

Continued use of the platform after any changes take effect will be considered acceptance of the updated Terms. If you object to the new terms, please request account closure before they come into effect.